NON-EDIBLE Products: We will happily accept returned unopened and unused non-edible products as follows:
For refunds within 30 days of the shipping date. A 15% restocking fee will be charged, shipping costs are nonrefundable and any free shipping from the original order will be deducted from the refund.
For store credit within 180 days with no restocking fees, shipping costs are nonrefundable and full shipping will be charged on the order using the store credit when shipped.
EDIBLE Products: We are sorry but we cannot accept EDIBLE products for return as these considered consumable by the FDA are not resalable upon return.
DEFECTIVE Products: Please see the specifications for defective items in each category or contact us regarding what is deemed defective. Defective products will only be accepted for return/refund within 10 business days of shipping date. Please inspect all items on arrival and then properly seal and store all items if not intended for immediate use. Before a product is determined to be defective please contact our customer service for trouble shooting advice. Chocolate Transfer sheets, Frosting sheets, Edible Ink and other items can be very delicate and must be handled with care. All items are checked and ship from our facilities in pristine condition. Some can experience damage during shipping to some regions and in some seasons if the recommended special shipping method and/or recommended thermal/insulated packaging options are not selected. If a customer chooses not to purchase recommended shipping or packaging options such as thermal insulation packaging, we will not be responsible for damage that may occur during shipping. Please learn the sensitivities of the products you are using to understand the proper shipping, handling, storage and care.